I call the 800 number at 7:30am and get the message, "the office is currently closed, please call back at 8:00am." Didn't have too long to wait, so I listened to Michael Jackson songs to pass the time. I called back at 8:00, 8:01 and got the office is currently closed message. I let a few minutes pass and called at 8:05. It finally rang and yes, I had to wait. About 10 minutes later, a lady answered, I explained the problem, and she says, "Unfortunately our system is down, please call back at 9:00am." By that time, Julia and I decided to head out since we had to do some shopping before heading to Ntshongweni.
We got back home around 5:00pm and I decided to try one last time to get internet access. I called the 800 number and was told that my wait time was going to be 20 minutes. Yikes!!! So I waited, and waited, and waited. Finally I get someone and he said that I can help you, but I have to give you a temporary username and password and then you have to reset the modem. At this point I said, sure and he walked me through the process. After all is said and done, I have internet access again. Oh, the "simple" pleasures of life.